Our hours of operation for shipping are Monday to Friday: 9:30AM-6:30PM - excluding weekends. Orders placed on weekends, will not be processed until the next business day.

Our main targeted market and country is the Canada. Anyhow, we look forward to expanding our team so that we could deliver our service globally!

All orders have to be processed and fulfilled before shipment. Our team will take up to 1-3 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item and our transit time on orders range from 5-8 business days.

Processing Time

1-3 business days

Transit Time

5-8 business days

Operating Hours

Monday to Friday: 9:30AM-6:30PM

We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just contact us here.

NOTE:

Please understand that this time frame is an estimate and not a guarantee.
Redelivery charges may be applicable for all orders that are returned to sender due to not being claimed, or for wrong addresses.
SHIPPING CHARGES
We proudly offer free shipping to Canada on all our products

COVID-19 Delivery Information
At these very crucial times, we hope you are well. We appreciate your patience and understanding as we work through this together. Wauhl sincerely thank you from the bottom of our hearts!

Our utmost priority is the safety and health of our customers and our employees. Our operations and fulfillment facility had been affected drastically. In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.

WHAT DOES THIS MEAN FOR YOU?
Processing times may be delayed. Processing times are generally within 1-3 business days. Unfortunately, due to the government orders, issues relating to COVID-19, and the impact on our business, the processing and fulfilling period may also be extended.
We will notify you if we foresee any issues with fulfilling your order or as soon as your order has been shipped out
You can cancel for a full refund under the circumstances where the item has not been shipped out yet. Please refer to the refund policy here
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 8 business days of receiving your shipping confirmation email, please contact us at support@usoft.store with your name and order number, and we will look into it for you.

HOW CAN I TRACK MY ORDER?
You will receive a tracking number by email once the order is sent out, you will be able to track the order status by clicking “Order Status”. in the navigation menu of any usoft.store page or by clicking here.

To track your order:

Go to Order Status tab on our website's main menu.
Enter the tracking number when sent you after shipping your order.
Click the “Track” button to load tracking information.
WHAT SHOULD I DO IF MY ORDER TRACKING INFORMATION IS NOT UPDATED?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service at support@usoft.store for assistance.

Shipping To P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes, for this reason we cannot ship to PO Boxes and a physical address is required to ship your item. If you place an order to ship to a PO Box we will need to obtain an alternative address from you which may cause delay in shipping your item.

Refunds, Returns, And Exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@usoft.store with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here

If you have any further questions, please don't hesitate to contact us at support@usoft.store

Customer Support:-24/7-

• +212 615928938
• support@usoft.store
• 700 S Grand Ave, Los Angeles, CA 90017, United States